Question 1

How do I run my first AI visibility report?

Accepted Answer

Enter your brand name or domain on the Strategy page and click Analyse. AiReachly queries ChatGPT, Gemini, Claude, and Perplexity and returns a ranked visibility score within seconds.

Question 2

Which AI platforms does AiReachly track?

Accepted Answer

We currently track ChatGPT (OpenAI), Gemini (Google), Claude (Anthropic), and Perplexity. Coverage expands as new AI search surfaces emerge.

Question 3

How often is my AI ranking data refreshed?

Accepted Answer

Rankings are fetched live each time you run a report. Historical snapshots are saved to your account so you can track progress over time.

Question 4

What is an AEO / GEO strategy?

Accepted Answer

Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) are the practice of optimising your brand's content so that AI models cite and recommend it. AiReachly's Strategy tab gives you a prioritised action plan to improve your score.

Question 5

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel from your account settings at any moment. Your access continues until the end of the current billing period and you won't be charged again.

Question 6

Do you offer refunds?

Accepted Answer

Refund requests submitted within 14 days of a charge are assessed on a case-by-case basis. Email billing@aireachly.com with your account details and we'll get back to you within one business day.

Question 7

How do I reset my password?

Accepted Answer

Click "Forgot password" on the login page and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Question 8

Can I invite teammates to my account?

Accepted Answer

Team access is available on the Expert plan. Head to Settings -> Team and send invites by email address. Teammates can view and run reports without sharing your credentials.

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